In the UK you will probably be aware of the
widespread use of 0800, 0845
and 0870 telephone numbers. There are many
other types of numbers, and they are used by organisations
and business users to help the caller and the called party
in many ways.
They are feature-rich services that do a
lot more than direct your customer telephone calls to you.
Consumers and customers dialling your 08xx
numbers are delivered to you after passing through our sophisticated
telecoms applications software on our Intelligent Network
(IN). The IN applies any special rules for routing calls that
you have set up with us, which includes the ability to queue
the calls in our network until your agents are available to
take the call.
There are many other added value features
that help you cope with high call volumes, route calls based
on your needs and manage your calls whatever the circumstance.
What kind of 08xx numbers are there and why use
0800 is widely known as
the Freephone (or Freefone) service. 0808
numbers are freephone too and this range has been introduced
to make more free numbers available.
Callers dialling 0800 numbers expect the call to be free and
number owners can expect higher call volumes than if the caller
had paid for the call. Consequently these numbers are generally
used to attract new sales calls from consumers and are used
to underpin higher value customer service operations. The
number owner pays for the cost of the call.
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